Privacy policy
Last updated: August 29, 2026
Jormo LTD, trading as ThermStride ("ThermStride", "we", "us", or "our"), operates thermstride.com and the related store, content, products, customer support, and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Services or communicate with us.
Who is responsible for your information
For applicable data protection law, the controller is:
Jormo LTD
128 City Road
London, EC1V 2NX
United Kingdom
support@thermstride.com
Personal information we collect
Depending on how you interact with us, we may collect:
- Contact and identity information, such as your name, billing and shipping address, email address, and telephone number.
- Order and transaction information, such as products viewed or purchased, returns, refunds, payment status, and delivery details.
- Account information, preferences, and saved settings.
- Communications you send to customer support, including photographs or videos submitted for a product or delivery issue.
- Device, browser, network, IP address, cookie, and usage information about how you interact with our Services.
- Marketing preferences and interactions with our emails or advertising.
Payment information is processed by Shopify and the payment providers made available at checkout. We do not receive or store complete payment card numbers.
How we collect information
We collect information directly from you, automatically through the Services and cookies, and from service providers or partners such as Shopify, payment processors, analytics providers, advertising partners, fulfilment providers, and carriers.
Why we use personal information
We use personal information to:
- Accept payment, process and fulfil orders, provide tracking, handle returns and exchanges, and deliver customer support.
- Operate, secure, troubleshoot, measure, and improve the Services.
- Prevent fraud, abuse, unsafe activity, and violations of our terms.
- Send service messages about orders, accounts, and policy changes.
- Send marketing where permitted and personalise advertising or store experiences, subject to your choices and applicable law.
- Meet legal, tax, accounting, regulatory, and dispute-resolution obligations.
Legal bases
Where UK or EEA data protection law applies, we rely on one or more of the following legal bases: performance of a contract; compliance with a legal obligation; our legitimate interests in operating, securing, supporting, and improving our business; and consent where required, including for certain marketing or cookie activities. You may withdraw consent at any time without affecting earlier lawful processing.
How we disclose information
We may disclose personal information to:
- Shopify, which hosts our store and processes information to provide and improve its commerce services.
- Payment, fraud-prevention, IT, cloud hosting, analytics, customer-support, marketing, fulfilment, logistics, and delivery providers.
- Professional advisers, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights and safety.
- A buyer, investor, or successor in connection with a proposed or completed merger, financing, reorganisation, sale, or insolvency.
- Other parties when you direct us or give consent.
We do not disclose personal information to third parties for their own unrelated purposes without an appropriate legal basis.
Shopify
Our store is powered by Shopify. Information submitted through the Services is transmitted to Shopify and may be processed in countries other than your own. Shopify may also process data relating to your interactions with our store and other merchants to provide enhanced commerce and advertising features, depending on our settings and your choices. Learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal where available.
Cookies and similar technologies
We and our providers use cookies and similar technologies to keep the store functional, remember preferences, understand store performance, prevent fraud, and—where permitted—support marketing and personalised advertising. Where required, you can manage non-essential cookies through the cookie banner or privacy settings displayed on the site. Browser controls may also let you block or delete cookies, although some features may no longer work correctly.
Marketing choices
You can unsubscribe from promotional emails using the link in any marketing message. Even after opting out, we may continue sending non-promotional communications about orders, returns, security, or your account.
International transfers
Because we use international providers and fulfil orders from Hong Kong, personal information may be processed outside the country where you live. Where required, we use recognised transfer mechanisms or safeguards, such as adequacy regulations or approved contractual protections. Contact us if you would like more information about safeguards relevant to your data.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described above, including fulfilment, support, security, tax and accounting, legal compliance, and dispute resolution. The period varies according to the type of information, our legal obligations, and whether an account or transaction remains active.
Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No transmission or storage system is completely secure, so we cannot guarantee absolute security. Do not send payment card details or other highly sensitive information by email.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, opt out of targeted advertising or certain sharing, or receive a portable copy of personal information. These rights can be subject to legal limitations.
To make a request, email support@thermstride.com. We may need information to verify your identity. You may also use any privacy or opt-out link displayed in our site footer. We will not discriminate against you for exercising an applicable privacy right.
Complaints
Please contact us first so we can try to resolve your concern. If you are in the United Kingdom, you may also complain to the Information Commissioner's Office at ico.org.uk. EEA residents may contact the data protection authority in their country. Other residents may contact their relevant privacy regulator.
Children
The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age at which they can legally consent to the relevant processing. A parent or guardian may contact us to request deletion.
Third-party links
The Services may link to websites or platforms operated by third parties. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, technology, legal requirements, or Services. The latest version will be posted here with a revised "Last updated" date.
Contact
Jormo LTD
128 City Road, London, EC1V 2NX, United Kingdom
support@thermstride.com